Refund and Cancellation Policy
At Global Nexus IT LLC, we are committed to providing high-quality IT, software development, web development, automation, cloud, and technology services to our clients. This Refund and Cancellation Policy explains the terms applicable to cancellations, refunds, and service termination.
Service Cancellation
Clients may request cancellation of a service by contacting us in writing through our official contact channels.
Cancellation requests should be submitted as soon as possible. Where work has already commenced, cancellation may be subject to charges for the work completed and expenses incurred up to the effective cancellation date.
Refund Eligibility
Refunds may be considered where:
A service has not yet commenced and no substantial work or costs have been incurred.
We are unable to deliver the agreed service for reasons attributable to Global Nexus IT LLC.
A refund is specifically provided for under the applicable service agreement or written contract.
Refunds are generally not available for work that has already been completed, delivered, approved, or accepted by the client.
Deposits and Advance Payments
Where an upfront payment or deposit is required to begin a project, that payment may be non-refundable once work has commenced, unless otherwise agreed in writing.
Any refund of an unused portion of an advance payment will be assessed based on the work completed, resources committed, third-party costs, and the terms of the applicable agreement.
Cancellation of Ongoing Services
For recurring services, subscriptions, maintenance, hosting, support, or other ongoing services, cancellation will normally take effect at the end of the applicable billing period unless otherwise agreed.
Cancellation does not automatically entitle the client to a refund for a period that has already been paid for or commenced.
Project Cancellation
If a client cancels a project after development, design, consultation, research, configuration, or other work has commenced, Global Nexus IT LLC may charge for:
Work completed up to the cancellation date;
Approved third-party expenses;
Non-refundable service or software costs;
Resources or commitments made specifically for the project.
Any remaining eligible balance will be assessed in accordance with the relevant project agreement.
Client-Requested Changes or Delays
Refunds will generally not be provided where delays, additional costs, or inability to complete a service result from:
Failure to provide required information or materials;
Delayed client approvals;
Changes in project requirements;
Client-requested cancellation or suspension;
Failure to provide necessary access or credentials;
Other circumstances outside our reasonable control.
Third-Party Services
Where our services involve third-party software, hosting providers, APIs, licenses, subscriptions, payment processors, or other external services, refunds will be subject to the applicable third party’s terms.
Global Nexus IT LLC cannot guarantee a refund of third-party charges that are non-refundable.
Refund Processing
Where a refund is approved, it will generally be processed using the original payment method where reasonably possible.
Processing times may vary depending on the payment provider or financial institution.
Disputed Payments
Clients are encouraged to contact Global Nexus IT LLC before initiating a payment dispute or chargeback. We will make reasonable efforts to investigate and resolve genuine billing concerns.
Unauthorized or fraudulent chargebacks may be investigated and challenged where appropriate.
Exceptions
Any exception to this Refund and Cancellation Policy must be agreed to in writing by an authorized representative of Global Nexus IT LLC.
Specific project proposals, contracts, statements of work, or service agreements may contain additional or different refund and cancellation terms. Where applicable, those written terms will govern the relevant service.
How to Request a Cancellation or Refund
To request a cancellation or refund, please contact us with:
Your full name or company name;
Relevant order, invoice, or project reference;
Service involved;
Reason for the cancellation or refund request;
Any supporting information.
We will review the request and respond within a reasonable period.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
- By email: support@gnit.co.uk
